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When it comes to writing a resume, it’s important to highlight your skills and experience in a way that will impress potential employers. One skill that is often overlooked is phone answering. Whether you’re applying for a job as a receptionist, customer service representative, or salesperson, phone answering skills are essential. In this article, we’ll show you how to describe answering phones on your resume in a way that will make you stand out from other applicants.
Introduction
When writing your resume, it’s important to keep in mind that employers are looking for candidates who can communicate effectively with customers and clients. Phone answering skills are a key part of this, as they demonstrate your ability to handle calls in a professional and courteous manner. In addition, phone answering skills are often required for a wide range of jobs, from entry-level positions to executive roles.
How to Describe Answering Phones on Your Resume
When describing your phone answering skills on your resume, it’s important to be specific about your experience. Here are some tips to help you get started:
1. Highlight Your Technical Skills
One of the most important aspects of phone answering is being able to use the technology involved. This might include using a phone system, call center software, or other tools. Make sure to highlight any technical skills you have related to phone answering, as this will show potential employers that you are familiar with the tools of the trade.
2. Emphasize Your Soft Skills
In addition to technical skills, phone answering also requires a range of soft skills. These might include active listening, empathy, problem-solving, and more. Make sure to emphasize these skills on your resume, as they are just as important as technical skills when it comes to phone answering.
3. Use Specific Examples
When describing your phone answering experience, it’s important to use specific examples. For example, you might describe how you handled a difficult customer, resolved a complex issue, or exceeded your sales targets. By using specific examples, you can demonstrate your skills in action and show potential employers what you can bring to the table.
4. Quantify Your Results
Finally, it’s important to quantify your results when describing your phone answering experience. For example, you might describe how you increased customer satisfaction ratings, reduced call times, or improved sales figures. By quantifying your results, you can show potential employers that you are a results-driven candidate.
Conclusion
In conclusion, phone answering skills are an essential part of any resume. By following the tips outlined in this article, you can describe your phone answering experience in a way that will impress potential employers and help you stand out from other applicants.
FAQ
Q: How do I describe phone answering skills on my resume?
A: When describing your phone answering skills on your resume, it’s important to be specific about your experience. Highlight your technical skills, emphasize your soft skills, use specific examples, and quantify your results.
Q: What are some common phone answering skills?
A: Common phone answering skills include active listening, empathy, problem-solving, and technical skills related to using phone systems and call center software.
Q: How can I improve my phone answering skills?
A: To improve your phone answering skills, focus on building your active listening abilities, enhancing your responding skills, and learning the technology involved.
