When it comes to writing a resume, it’s important to highlight your skills and experience in a way that will catch the attention of potential employers. One skill that is often overlooked is answering phones. While it may seem like a simple task, answering phones is an important part of many jobs, and it’s important to know how to do it well. In this article, we’ll discuss how to say answering phones on your resume, and provide some tips for doing it effectively.
Why is Answering Phones Important?
Answering phones is an important part of many jobs, from receptionists to customer service representatives. It’s often the first point of contact between a business and its customers, and it’s important to make a good impression. Answering phones well can help to build trust with customers, and can even lead to increased sales and revenue for a business.
When it comes to your resume, highlighting your phone skills can help you stand out from other candidates. Employers are always looking for candidates who can communicate effectively, and being able to answer phones professionally is a great way to demonstrate this skill.
How to Say Answering Phones on Your Resume
When it comes to saying that you have experience answering phones on your resume, there are a few different ways to do it. Here are some examples:
- Answered and directed incoming calls to appropriate personnel
- Handled high volume of incoming calls in a professional manner
- Provided excellent customer service over the phone
It’s important to be specific about your phone skills, and to provide examples of how you’ve used them in the past. This will help potential employers get a better sense of your abilities, and will make you stand out from other candidates.
Tips for Answering Phones Effectively
Here are some tips for answering phones effectively:
- Answer promptly and professionally
- Identify yourself and your company
- Listen carefully to the caller’s needs
- Be friendly and courteous
- Take accurate messages and pass them on promptly
By following these tips, you can ensure that you’re providing excellent customer service over the phone, and that you’re making a good impression on potential customers and employers.
Conclusion
Answering phones is an important part of many jobs, and it’s important to know how to do it well. By highlighting your phone skills on your resume, you can demonstrate your ability to communicate effectively and build trust with customers. By following the tips outlined in this article, you can ensure that you’re answering phones effectively and providing excellent customer service.
FAQ
What are some other ways to say that I have experience answering phones?
Other ways to say that you have experience answering phones include:
- Managed incoming calls
- Responded to customer inquiries over the phone
- Handled customer complaints over the phone
How can I improve my phone skills?
There are a few things you can do to improve your phone skills:
- Practice answering the phone in a professional manner
- Listen carefully to the caller’s needs
- Be friendly and courteous
- Take accurate messages and pass them on promptly
What should I do if I don’t know the answer to a caller’s question?
If you don’t know the answer to a caller’s question, it’s important to be honest. Let the caller know that you’re not sure, but that you’ll find out and get back to them as soon as possible. This will help to build trust with the caller, and will show that you’re committed to providing excellent customer service.
