Answering phones is a crucial part of many jobs, and it’s important to know how to put this skill on your resume. In this article, we’ll show you how to highlight your phone answering skills and make them stand out to potential employers.
First, it’s important to understand what employers are looking for when they see “answering phones” on a resume. They want to know that you can handle a high volume of calls, that you’re able to communicate effectively with callers, and that you can provide excellent customer service. With that in mind, here are some tips for putting your phone answering skills on your resume:
1. Highlight Your Experience
If you’ve worked in a job where you answered phones, make sure to highlight that experience on your resume. Use bullet points to describe your duties and responsibilities, and be specific about the number of calls you handled each day. For example:
- Answered an average of 50 calls per day in a busy call center
- Provided customer service to callers in a professional and courteous manner
- Transferred calls to appropriate departments as needed
By highlighting your experience in this way, you’re showing potential employers that you have the skills they’re looking for.
2. Use Keywords
When you’re writing your resume, it’s important to use keywords that will help your resume get noticed by applicant tracking systems (ATS). These are software programs that many employers use to screen resumes before they’re ever seen by a human. By using keywords like “phone answering,” “customer service,” and “call center,” you’re increasing your chances of getting past the ATS and into the hands of a hiring manager.
Here are some examples of how you might use these keywords on your resume:
- Answered phones in a busy call center, providing excellent customer service to callers
- Handled a high volume of calls each day, transferring callers to appropriate departments as needed
- Provided support to customers via phone and email, resolving issues in a timely and professional manner
Conclusion
Putting your phone answering skills on your resume is an important step in landing your next job. By highlighting your experience, using keywords, and focusing on the skills that employers are looking for, you can make your resume stand out from the crowd.
FAQ
Q: How do I list phone answering skills on my resume?
A: You can list phone answering skills on your resume by including them in your work experience section. Use bullet points to describe your duties and responsibilities, and be specific about the number of calls you handled each day.
Q: What are some keywords I should use on my resume?
A: Some keywords you might use on your resume include “phone answering,” “customer service,” “call center,” and “communication skills.”
Q: How can I make my phone answering skills stand out to potential employers?
A: To make your phone answering skills stand out, be specific about your experience and use keywords that will help your resume get noticed by applicant tracking systems. You might also consider including a summary or objective statement at the top of your resume that highlights your skills and experience.
